Frequently Asked Questions
How do I get to Island H2O Live! Water Park?
How do I pay for admission?
If purchased online, we accept Visa, MasterCard, & American Express credit cards. Click “Buy Tickets” in the menu to purchase tickets online.
What is your refund policy?
All ticket sales are final. No refunds or exchanges. Tickets are non-transferable and not changeable.
What happens if there is bad weather on the day of my visit?
In the event of rain, Island H2O Waterpark attractions will remain open.
Can I bring my own tubes or rafts?
Guests may not bring any recreational flotation devices into the park. Island H2O Live! Water Park provides lifejackets and inner tubes free of charge on a first-come, first-serve basis. Guests may bring their own U.S. Coast Guard approved life jackets.
Can I bring my own food?
Can we leave and re-enter the park on the same day?
Yes! Please be sure to go to guest services to return your wristband, have your picture taken, and receive your re-entry card prior to exiting.
What to do if you have lost an item at the park?
Should an item of yours become misplaced while in the park, click here to fill out and submit the following form to report it. A representative from our Security team will respond within 48 hours.
Where are the best places to play with my toddler in the park?
What is the best time to visit Island H2O Live! Water Park?
Every time is the best time to visit Island H2O Live! Water Park. Mid-week is usually the slowest time for the water park and will afford you the greatest opportunity to avoid the peak crowds.
What do I do if my party gets separated?
It is imperative that each family establish a meeting point for family and friends. It is also recommended that younger children be shown the guest services building upon entry into the park, as this is where any lost parents or lost children should report to be re-united with their family. However, any team member may be approached and will assist in locating lost family or friends.
How safe will my family be at Island H2O Live! Water Park?
Island H2O Live! Water Park is staffed by StarGuard Elite certified lifeguards. While it is the duty of the lifeguards to ensure the safety of all guests, we always ask that parents please be mindful of their children and family members. Ride safety rules are posted at each pool and slide. We request that each guest review these thoroughly. Lifejackets are provided throughout the park and their use is encouraged to provide additional safety.
What’s the parking situation like?
Parking is Free!
What are the height requirements/restrictions for each attraction and area?
Please click on “Attractions” in the menu to view all height and weight requirements for all areas and attractions at Island H2O Live! Water Park.
Do you offer locker rentals?
Yes! We encourage using a locker to store all valuables and personal items. Various sized lockers are available near the restrooms. Lockers can be rented at the lockers station with credit or debit cards.
Are tubes available in the park?
Are changing rooms & showers available?
Yes! Island H2O Live! Water Park offers restrooms/changing rooms throughout the park. Outdoor stand up showers are located throughout the park for rinsing purposes only.
Does Island H2O Live! Water Park provide towels?
Towels are not provided so guests are asked to bring their own. In the event towels are left at home, the MEMEntos retail shop does have towels available for sale.